Last updated: 29/11/2025

Digital Products

Due to the nature of digital downloads, all digital product sales are final and non-refundable.

Customized Products

Customized items (custom label packs, branded designs, personalized booklets) cannot be refunded once the design process has started.

Refunds are only granted if:

• You receive the wrong item
• The product is defective or damaged upon arrival
  (Proof required within 48 hours of delivery)

Physical Products

Refunds or replacements are possible only if:

• The product is damaged during delivery
• Printing defects are present
• The item you received does not match your order

To request a return or exchange:

• Contact us within 48 hours of receiving the product
• Provide clear photos or videos of the issue

Non-Returnable Items

• Digital products
• Customized items
• Sale items

Contact for Refund Requests

Email: info@foodgradelb.com